Delivery, Returns & Refunds

We normally expect to dispatch all orders within one working day, however, in the run-up to really busy periods like Christmas we may take up to 3-5 days for some orders due to the high volumes. Please note that orders for Next Day delivery should be placed Tuesday to Friday before 2 pm.

Returns & Refunds
Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened and must be returned within 28 days of dispatch, with invoice enclosed. If you no longer have your product invoice, please enclose the order number and confirmation email. A full refund will be given (excl. delivery) which can take 10 – 14 days.

Split shipment of goods:
If an item was to be out of stock whilst buying another item a charge would occur for the item to be delivered once it was back in stock.

Items to be returned must be sent to the below address:

212 Perth Road
House of liberty
United Kingdom

For further information or assistance, please send an email to info@browjam.

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